Refund policy

Please read our return policy carefully to ensure that you understand the following policies.

To request a refund, click on this link https://shopify.com/72110309668/account\

The following items are FINAL SALE and are not eligible for a return: 

  • Bralettes/Sports Bras
  • Swimwear
  • Bath & Body products
  • Exclusive Holiday Items (Christmas, St. Patty’s, Valentine’s, etc.)

Eligibility:

  • Returns are eligible for store credit only when returned within 14 days upon the delivery date. Refund credits will only be applied for the item(s), not for any shipping and handling charges. 
  • If you return a qualifying item within the return window & it passes inspection, a store credit will be issued to you via email.
  • Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or other odors, etc. will not be accepted.
  • Colors of items may vary due to photo lenses, indoor & outdoor lighting, and computer monitor & phone resolutions. These situations do not qualify as defects and the customer will pay return shipping if it is sent back to our warehouse.
  • Return shipping charges are the customer’s responsibility. 
  • If you send back an item that does not qualify for a return, we will contact you via email (shoplizjo@gmail.com) and will require a $5.95 shipping charge to ship it back to you.
Exchanges
  • Due to high demand and limited stock of inventory, we do not offer exchanges at this time. Returned items will be processed for store credit only.
  • If you receive an item that is too small or too large and you would like another size, we recommend purchasing the desired size and then sending your merchandise back for a future store credit. Refunds will not be given until the merchandise has been received and processed. 
Damages:
  • If you receive the wrong item or a damaged product, please contact us at shoplizjo@gmail.com within 7 DAYS upon delivery to inform us of the issue. If we are not notified within 7 days of you receiving the item, it will no longer qualify for a refund or replacement. We ask that you please include a photo of your packing slip along with the damage or defect.

 

Return Address

Liz & Jo

876 County Road 1600

Ashland, OH 44805